Help Center

General Questions

1What areas does Bow Valley Power offer power?

As a competitive retailer, Bow Valley Power is currently selling power to both residential and small commercial customers in Calgary, Edmonton, Red Deer, Lethbridge plus to all customers within the provincial wires territories of ATCO and FortisAlberta.

Our green power customers range throughout Alberta and include small residences all the way to municipalities and large businesses.

2Help me understand my power bill.

Below are the common terms in Bow Valley Power’s monthly power bill.

a) Meter Read:
Each month the Wires Distribution Company (ATCO, ENMAX, EPCOR, FortisAlberta, Lethbridge) will read your meter and prepare a file called a Tariff Bill File (TBF). This electronic file is sent to the retailer. It contains the current meter read and the date the meter was read. The difference between the current read and the previous read is your actual consumption during the defined time period. The actual consumption is used to calculate the cost and price of your energy use.

b) Distribution Fees:
These fees are regulated by the Alberta Utilities Commission (AUC). The current charges invoiced by the Wires Distribution Company that services your site is billed monthly, with direct pass through of distribution fees. No additional charges or mark-up is applied to these charges.

c) Administration (Admin) Fees:
This covers the basic transactional fees incurred by Bow Valley Power in processing your invoice. Please refer to Electricity Rates for current rates.

d) Wholesale Cost:
This is the actual cost for the electricity you consumed. To calculate the Wholesale Cost, we use the hourly Pool Price (PP) averaged over the calendar month. We then adjust this cost based on your consumption relative to your Profile Class. This Profile Class is determined by your Wires Distribution Company. The Wholesale Cost includes the Line Loss (LL), Unaccounted For Energy (UFE), Retail Market Adjustments (RAM) plus the Alberta Electric System Operator’s Spot Trading Charge (STC).

e) Energy Price:
The energy price is adjusted monthly. It is based on the average Wholesale Cost of electricity consumed plus Retailer Markup (profit margin for Bow Valley Power). This price is applied to the energy you use, based on the meter read.

f) Common Terms:
The following terms are often used in the electricity industry – Line Losses (LL), Pool Prices (PP), Spot Trading Charge (STC) and Unaccounted For Energy (UFE).
LL The information to calculate the LL is obtained from the WCI transaction (as referenced within under the Systems Settlement Code as administered by the AUC). For customers in all other distribution zones the line loss factor is provided by the distribution company and referenced as a percentage.
PP Refers to the hourly Power Pool price as published by the Alberta Electric System Operator. The hourly price can be monitored using the Price Alert system published on the Spot Power web site.
STC Means the Spot Trading Charge as published by the Alberta Electric Systems Operator.
UFE Means the unaccounted for energy. The UFE factor is obtained from the SSI transaction as provided by the Load Settlement Agent (LSA). The LSA is the operating division within each Distribution Company.
If you have any other questions regarding your power bill please let us know!

3Who do I call if the power goes out?
Please call your Wires Distribution Company (ATCO, ENMAX, EPCOR, FortisAlberta, Lethbridge).
4How do I buy green power?
When you buy green power, you ensure that green power is being injected into Alberta’s power grid to offset the conventional energy used. You can learn about signing up for green power by clicking here.
5What happens if I move?
Are you moving and what to stay with Bow Valley Power? Log into your account and complete a Moving Notification, we’ll take it from there!
6Am I locked into my electricity contract?
No, you can exit any of our electricity contracts with 10 days notice with no fees or penalties. You are Never Locked In with Bow Valley Power.
7What are the current electricity prices in Alberta?
Bow Valley Power offers some of the most competitive electricity prices in Alberta.  We offer both floating electricity rates and fixed electricity rates. The floating electricity rate changes each month. While our fixed rate offerings stay the same for the length of the term. For our current list of prices, please refer to our Electricity Rates page.
8What is the EcoLogo Certification?
Founded in 1988 by the Government of Canada but now recognized world-wide,EcoLogoTM is North America’s largest, most respected environmental standard and certification mark. Visit the EcoLogo website for more information.
9What is the Regulated Rate Option (RRO)?
In Alberta, you can choose how you buy electricity. You can sign a contract with an Energy Retailer at an agreed contract price and terms. You also can buy your electricity at a regulated rate, called the RRO. The regulated rate is the unit price of electricity (cents per kilowatt hour – kWh)  that is provided to customers who do not select a competitive retailer (which is why the RRO is also known as the default rate). This rate changes each month.
Bow Valley Power offers both floating and fixed rates (the RRO only offers floating rates). Our fixed rates average less than the RRO.
10How can I switch to Bow Valley Power?
Signing up is easy! Complete the online sign up form here.
11How do I change banking information?
Log into your account and complete a Banking Change Request, we’ll take it from there!
12How do I change mailing address or contact info?
Log into your account and change the relevant customer or profile information. Easy as that!
13How does micro generation work?
Electricity exported to the grid by Small Micro Generation (MG) units , as defined under the provisions of the Province of Alberta, Electric Utilities Act, Micro-Generation Regulation, is calculated based on meter read information provided by your respective wires company. The export electricity metered data is processed on a monthly basis and will be included as a ‘MG Credit’ on your invoice. The micro generation credit amount is the same rate as the rate you are paying for your electricity.
14If I switch electricity retailers, will my reliability be affected?
No. Services provided by competitive retailers differ only by price and other contract features and the electricity will continue to come to your home or small business through the same wires, no matter who you choose as an electricity retailer. By law, the local utility company is not allowed to provide different care levels to customers who have chosen an alternate supplier. You will continue to receive the same level of delivery quality, emergency response, and meter reading from your current local utility. If, for some reason, a competitive retailer decided to abruptly end its services, that company’s customers would automatically be switched over to the regulated rate provider, without any service disruptions.
15What is an Interest Account?
With Bow Valley Power interest accounts, you are required to put down a prudential security payment. This is $200 for residential accounts and $500 for business accounts (or two months of invoicing, whichever is greater). We pay 5% interest on this deposit on a monthly basis as a credit against your bill.
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